Advanced Infrastructure Engineer

Advanced English
Work Region: São Paulo
Position: B0902LI
Contract: CLT, Full time



  • Collaborate effectively with Global Infrastructure Team peers.
  • Hardware support – Manage hardware tickets with vendors
  • Server support (application and network configuration).
  • Providing specialist infrastructure consulting into customer deployments.
  • Drive process improvement initiatives and demonstrate initiative.
  • Take a proactive role to increase the quality and reliability of system services.
  • Providing specialist infrastructure support at an SME level to customers as part of the overall Support services
  • Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.
  • Defines improvements increased system reliability and performance.



  • Expert working knowledge of Enterprise grade Linux Operating Systems deployments (particularly Red Hat Linux).
  • Experience in AIX Servers (Essential)
  • Experience at enterprise base work initiatives and projects.
  • Experience at Maintains, monitors, and supports the infrastructure environment and/or facilities.
  • Experience at Diagnoses and resolves complex hardware, software and connectivity problems
  • Fluent English and Spanish
  • Computer Science or Software Engineering related Degree
  • Excellent communication skills both verbal and written, and capability to articulate appropriately.
  • Capability to participate in Systems Architecture Design workshops
  • Performance tuning and advanced troubleshooting skills.
  • Docker, Microservices, Kubernetes a distinct advantage, along with awareness of & CI-CD processes.
  • Knowledge of AWS, Azure & Cloud Architecture useful to have.
  • Customer-facing experience essential, with experience in dealing with escalations, involving your peers & relevant third-party stakeholders.
  • Cloud certifications (Azure or AWS)
  • Documenting the work, prioritizing requests for support, and stays organized to keep on top of the tasks.

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